Initiated and planned document collection systems to digitally capture 100,000+ corporate documents

Hired, trained & managed staff of 12 in eight regional offices to execute e-document capture solutions

Created RFP for vendors, led selection process, negotiated contract terms, setup workflow documentation

Co-developed OCR systems and barcode standards to optimize document quality and indexing

Managed vendor contract & work throughput, monthly billing, QC, and client relationship with client

Introduced bar code data input to increase speed and accuracy of data entry by staff and contract person

Designed & conducted training for staff & vendors in regional offices on internal document capture protocol

Delivered final product to client and completed close out of project to fulfill charter  

MANAGER, MEDIA GUIDE SERVICE. Kaleidescape, Inc., Mt. View, CA                              

November 2003 – February 2005

Created processes for operational aspects of content management system for the media guide library

Maintained database library of 40,000+ media content information for intra-network distribution

Managed staff of 6 including software engineers, editors, graphic artists and metadata specialists

Managed acquisition of content collection to meet goals for library availability of customer database

Created and executed revenue-producing processes offering DVD media collections to customers

Represented division on projects involving engineering of bug/error tracking to senior management

Tracked performance data on content collection and reported weekly to executive staff and board of directors

Created model for internationalization of Media Guide Services and launched operations in Europe

Initiated metrics based planning and accountability for operational collection management systems

Managed department budget including staff, operations, R&D, and profit-loss quota

Provided direction on content submission and processing policy

SR. PROJECT MANAGER. Armitage & Assoc., So San Francisco, CA                     

June 2000 – November 2003             

Managed regional real estate portfolio of 1000+ properties for major wireless telecom company

Coordinated simultaneous development projects by various vendors at common sites

Provided program management for wireless deployment projects within a matrix organization

Led emergency response team for greater Bay Area when telecom sites went off-line

Supervised department staff in day-to-day operations and legal compliance projects

Represented client interests at land use planning, building and other public jurisdictional hearings

Developed methods-of-procedure and protocols for managing rollout of temp cell sites

Negotiated leases for development, modification and renewal of CO facilities and telecom sites

Maintained working relationships with local and regional governing jurisdictions to fulfill business goals

SITE DEVELOPMENT PROJECT MANAGER. Whalen & Company, Lafayette, CA

November 1998 – June 2000                       

Managed multiple site development projects for wireless, wireless internet, and fiber-optic facilities

Initiated and managed business relationships with vendors, government agencies and the public

Determined project scheduling, rollout cycle, duration, and budget analysis for site development

Negotiated site license, lease and easement agreements with private sector & government entities

Prepared and filed site status documentation for regulatory NEPA, CEQA and TCNS requirements 

Conducted project planning, business analysis, and budgeting to meet client requirements

Developed business processes to minimize clients liability and financial risk for telecom rollout plan

Routinely achieved quota of executed leases and easements to meet client project expectations

Implemented and fulfilled regulatory compliance project for FCC/OSHA and local ordinances

STRATEGIC MARKETING STAFF, Symantec Corporation, Cupertino, CA                                 

May 1997 – August 1997 (Business school internship)

Conducted year-long strategic analysis of product support/customer service call center as business school project

Researched and presented strategic service alternatives to senior management

Contributed to strategic marketing plan through marketing research & customer analysis

Initiated and conducted research on product support metrics for cost/benefit analysis

Created research resources/procedures manual of new product market planning

Designed and implemented intranet site for strategic marketing department

REAL ESTATE AGENT. Coldwell Banker, Palo Alto, CA     

February 1990 – January 1996                                           

Built a successful sales business by finding and securing customers via personal initiative

Consulted with clients to define, analyze and solve their financing strategies

Negotiated and managed contracts for clients and Coldwell Banker

Developed and conducted training workshops for first-time buyers 

Assisted office with computer configuration, maintenance, support and training

Established and maintained client relationships resulting in repeat business and referrals